Refund policy

Bell Lane Coffee Roasters Refund Policy
At Bell Lane Coffee Roasters, we are committed to providing you with the highest quality coffee and service. If for any reason you are unsatisfied with your purchase, please review our refund policy below.

Refunds for Coffee Products
Due to the perishable nature of coffee, we are unable to accept returns on coffee products. However, if there is an issue with the quality of your coffee or it arrives damaged, please contact us within 7 days of receiving your order. We’ll work with you to provide a replacement, store credit, or a refund, depending on the issue.

Refunds for Merchandise and Equipment
Non-coffee items, such as merchandise or brewing equipment, may be returned for a refund or exchange within 30 days of purchase, provided they are unused and in their original packaging. Proof of purchase is required.

To initiate a return, please contact our team at info@belllane.ie for instructions
Customers are responsible for return shipping costs unless the item is defective or incorrect

Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
1. Please email us at info@belllane.ie within 7 days of delivery
2. Include your order number, photos of the damaged or incorrect item, and a brief explanation of the issue
3. We will arrange for a replacement or refund promptly

Subscription Orders
For subscriptions, changes or cancellations can be made at any time before your next billing cycle. You can do this through your online account or, if you need assistance, contact us at info@belllane.ie

Refund Processing
Once a refund is approved, it will be processed back to your original payment method within 5-7 business days. If you experience delays, please contact your payment provider.

Contact Us
If you have any questions about our refund policy or need assistance, please reach out to us at info@belllane.ie